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GTAC Customer Satisfaction Survey
Case Number
Subject
Owner Full Name
Product Platform
Satisfaction with our Time to Respond
*
1
2
3
4
5
6
7
8
9
10
1 = very dissatisfied
10 = extremely satisfied
Satisfaction with our Time to Resolve
*
1
2
3
4
5
6
7
8
9
10
1 = very dissatisfied
10 = extremely satisfied
Satisfaction with the Completeness of the Solution
*
1
2
3
4
5
6
7
8
9
10
1 = very dissatisfied
10 = extremely satisfied
The company made it easy for me to resolve my issue
*
1
2
3
4
5
6
7
8
9
10
1 = strongly disagree
10 = strongly agree
The GTAC Engineer(s) demonstrated the skills and knowledge required to resolve my problem
*
1
2
3
4
5
6
7
8
9
10
1 = strongly disagree
10 = strongly agree
Satisfaction with the Overall Service Experience
*
1
2
3
4
5
6
7
8
9
10
1 = very dissatisfied
10 = extremely satisfied
What was the FIRST method you used to try to address your problem?
*
Google
Community: Hub
Self-Solve: Knowledge Base
Self-Solve: Support Portal
GTAC Assisted: Phone
Other
Other: Please Specify
Is there anything else you'd like to tell us about Extreme Technical Support, Products, Solutions, or Services
Phone
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